Your call to a local Social Security office may be picked up by someone who can't help

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't have jurisdiction over the caller's case, employees say.

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Your call to a local Social Security office may be picked up by someone who can't help
A Social Security Administration office building is seen on March 6 in Nashville, Tenn.

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't have jurisdiction over the caller's case, employees say.

(Image credit: George Walker IV)

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