Efforts to shrink Social Security's phone wait times are putting a strain elsewhere
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff.
The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff.
(Image credit: Olga Ginzburg for NPR)
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